Case Studies Slider

Rule of Five

Telephone Answering Services: Don’t Follow The Rule Of Five

Ask yourself: why don’t you use telephone answering services?! After asking that question for more than ten years, I hear variations on the same five responses used time and again. I’ve called them the ‘rule of five’. The really sad thing is that by not using...

Why Good Customer Experience Is Critical

The critical importance of customer experience – and how you have the power to shape it: Anne Batty, Paperclip. This is a blog about the customer journey, customer experience and customer service. It focuses on the importance of communications. Key Messages Firstly,...
answering calls

Would you benefit from using an external booking service?

Would you benefit from using an external booking service? In 2017, the service industries accounted for 79% of total UK economic output. Delivery of these services frequently involved, at some stage, taking a booking, reservation or appointment. This blog article...

“We’ve saved considerable time, money and effort on financial administration, admin recruitment and staff policy development in this way over the last 3 years. I especially value Anne’s experience and sound advice and often use her as a sounding board on ways to make the internal workings of the business more efficient. I would not hesitate to recommend Paperclip to any growing business.”

Frances Wells, fwa

Call Us