"Paperclip is the right answer for my business"
Adam Glossop, Quad Computer Services
Telephone Order Fulfilment
Telephone Order Fulfilment
Do you love the product or service you spend your time and money marketing and supplying? Do you at the same time, however, dislike the admin associated with taking an order over the phone, despatching it, and invoicing? Paperclip can take away all that hassle for you.
For many of our clients, Paperclip acts as the first point of call for their customers. We can answer the calls, deal with FAQs, take the order, create the invoice, arrange for shipment and, where appropriate, chase payment. We call this service ‘telephone order fulfilment’.
Every Paperclip client is different. We tailor our telephone order fulfilment offer to meet the specific needs of each client.
Try us. Call us now on 01246 418 181. The way we respond to you is the way we’ll respond to your clients’ calls.
Here are just a few examples of how we have been able to help our clients. Do the challenges they face ring a bell with you?:
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One Paperclip client has a passion for sharing their love of vintage cars. They have taken this passion and turned it into a lucrative wedding car hire business. All the business processes, however, are handled by Paperclip.
The wedding organiser, or prospective bride and groom, visits the website, hears about the service through word-of-mouth or sees a post on social media.
Paperclip takes the initial call then:
– answers FAQs
– advises re vehicle availability on the specified dates; prepares the quote
– follows up where needed
– takes the order
– confirms the details with the customer
– takes the deposit
– checks-in with the customer in the months leading up to the happy day
– arranges final details such as colours for flowers and ribbons, availability of baby seats, access to collection addresses and more
– invoices eight weeks before the wedding
– makes a final call on the day before the event to run through the arrangements with the customer one last time.
All the Paperclip client has to do is make sure their cars are in pristine condition and transport the bride in luxury to the church on time. Ding dong!
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Learn More
Would you like your business to run as smoothly as that? To find out how Paperclip can help your business, simply call us on 01246-418181.
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Everybody likes a little luxury in their lives: even in the kitchen. One Paperclip client is the UK agent for a range of luxury white goods. The products are promoted exclusively online, with orders placed via a Freephone number routed to Paperclip.
Paperclip answers the prospective customers’ calls; handles FAQs; sends out product literature if requested; takes the order; and, places the order directly into the overseas manufacturer’s ERP system.
From this point the agent and manufacturer take care of the final stage of the customer journey.
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Learn More
Would you like your business to run as smoothly as that? To find out how Paperclip can help your business, simply call us on 01246-418181.
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” I won a large contract because of a message Paperclip Admin passed to me. The client found my services on Google, and if they had not dealt with the query so effectively, when I was not available, I might never have known he needed my help. “
Bev Flanagan
Accountancy Practice
What’s your USP? What makes your business different?
Many of Paperclip’s clients are following their passion, their specialism. They love what they do, they want to talk about it, market it. They choose Paperclip to take care of the mundane, everyday aspect of their businesses: answering the phone, taking the order, arranging despatch and more.
Is this you? If it is, call Paperclip today on 01246 418181
and let us help you focus on what you do best.