Frequently Asked Questions
Frequently Asked Questions
What are your operating hours?
At Paperclip we operate from 8am to 6pm, Monday to Friday, and 9am to 4pm on Saturday.
Analysis of our call data shows peaks of activity between 8.30am to 9.30am, at lunchtime, and between 3.30 to 4.30pm. The busiest days are typically the day immediately after a Bank Holiday, Mondays and Fridays.
If you have a specific requirement for telephone answering outside our standard hours, then please call us on 01246 418181 to discuss the options.
Analysis of our call data shows peaks of activity between 8.30am to 9.30am, at lunchtime, and between 3.30 to 4.30pm. The busiest days are typically the day immediately after a Bank Holiday, Mondays and Fridays.
If you have a specific requirement for telephone answering outside our standard hours, then please call us on 01246 418181 to discuss the options.
How does the Paperclip team member know how to answer my calls?
When a client diverts a call to Paperclip, our system recognises their number. At the moment a member of the Paperclip team answers the call, their screen ‘pops’ with your details. These details include the greeting to use. For example, the greeting could be: ‘National Estate Agency. I’m Anne. How can I help you today?’ Your client will not be aware they are speaking to telephone answering provider.
The screen could also show a list of FAQs to help us answer your customer’s questions, as well as alerting the Paperclip team member to priority callers – that is, callers you have identified to be automatically put through – and blocked numbers.
If you’d like to know more about how we would answer your calls, simply call us on 01246 418181. We’re ready to take your call.
The screen could also show a list of FAQs to help us answer your customer’s questions, as well as alerting the Paperclip team member to priority callers – that is, callers you have identified to be automatically put through – and blocked numbers.
If you’d like to know more about how we would answer your calls, simply call us on 01246 418181. We’re ready to take your call.
How quickly can I start?
Straight away. Setting up your account on the Paperclip system is a fast and simple process. We will work with you to talk you through it.
If your requirements are more involved – for example, you may want us to enter data straight into your management software – then it may be necessary to train Paperclip team members before your account goes live. However, we are adding new clients virtually every day, so we are sure we can get you started as quickly as you like.
If your requirements are more involved – for example, you may want us to enter data straight into your management software – then it may be necessary to train Paperclip team members before your account goes live. However, we are adding new clients virtually every day, so we are sure we can get you started as quickly as you like.
Can you arrange appointments, make reservations and take bookings for my business?
Yes. Many of Paperclip’s clients work in sectors like private medical health care. For many of these clients – osteopaths, physiotherapists, podiatrists and more – we provide reception services, including managing their appointments. We access their practice management systems and enter appointment details in real time.
Other clients benefiting from these types of services include hotels, restaurants and estate agents, for which we book valuations and property visits.
Other clients benefiting from these types of services include hotels, restaurants and estate agents, for which we book valuations and property visits.
I want to divert more than one number to Paperclip. Is this possible?
Yes. Your business can divert as many landline and mobile numbers to Paperclip as you like. As Zoom/Skype/Teams calls have become more prevalent during lockdown, people are unwilling to answer their mobiles during the call. Transferring calls to Paperclip overcomes this challenge.
To find out more about how we work with mobile numbers and landlines please call us on 01246 418181.
To find out more about how we work with mobile numbers and landlines please call us on 01246 418181.
Will I need to change my telephone number to use Paperclip’s services?
No, you retain your existing number.
Should you wish to change your phone number, or create additional numbers from other areas , then Paperclip can do this for you.
To find out more about how Paperclip can help you optimise your phone numbers, please call us on 01246 418181.
Should you wish to change your phone number, or create additional numbers from other areas , then Paperclip can do this for you.
To find out more about how Paperclip can help you optimise your phone numbers, please call us on 01246 418181.
Will I be tied into a contract?
No. All Paperclip clients operate on one month’s notice. Our aim is to retain you as a client through the quality of service we provide, not by tying you to a contract.
Should your circumstances change, you can simply close your account and then reactivate it once it is required.
To find out more about our pricing and our terms and conditions please call us ob 01246 418181.
Should your circumstances change, you can simply close your account and then reactivate it once it is required.
To find out more about our pricing and our terms and conditions please call us ob 01246 418181.
Can I still answer calls if I want to?
Absolutely. Many clients have a ‘delayed divert’ on their phones. A ‘delayed divert’ gives your team 10-15 seconds – or whatever duration you decide - to answer calls. If the call remains unanswered it is then transferred to us at Paperclip, where we answer on your behalf.
If you’d like to know more, please call us on 01246 418181.
If you’d like to know more, please call us on 01246 418181.
Can I just put calls through to Paperclip when I am busy?
Not a problem. You can activate a full divert whenever you need to. You may be busy and need time and space to concentrate; you may be feeling unwell; you may just need to pop out and pick up the kids from nursery or school. Whatever your requirements, Paperclip can flex its services to accommodate them.
If you’d like to know more about how Paperclip can support you when you are busy, simply call us on 01246 418181.
If you’d like to know more about how Paperclip can support you when you are busy, simply call us on 01246 418181.
Can I refer other customers to you?
Most of Paperclip’s new clients are generated through referrals by existing clients. You can’t beat word of mouth!
Members of the Paperclip team have benefited greatly from the support and assistance of charities at times of need. To return the favour, and help charities raise monies during Covid-19, Paperclip has set up an online referrals portal: https://www.paperclip.co.uk/referral/
When you click on the link, you are asked to enter the details of the organisation you are referring. You are also asked to indicate whether you would like the referral reward to go to you, or a charity of your choice. It’s a simple but satisfying way of generating funds for a charity that means a lot to you.
If you would like to know more about our ‘Make someone happy’ referral campaign, please call us on 01246 – 418181.
Members of the Paperclip team have benefited greatly from the support and assistance of charities at times of need. To return the favour, and help charities raise monies during Covid-19, Paperclip has set up an online referrals portal: https://www.paperclip.co.uk/referral/
When you click on the link, you are asked to enter the details of the organisation you are referring. You are also asked to indicate whether you would like the referral reward to go to you, or a charity of your choice. It’s a simple but satisfying way of generating funds for a charity that means a lot to you.
If you would like to know more about our ‘Make someone happy’ referral campaign, please call us on 01246 – 418181.