Common to all the services we provide is ‘personalisation’; we tailor the service to meet your specific needs and objectives.

We answer the phone with your preferred greeting; we transfer calls or take messages in the way that is most convenient for you; we can manage bookings, appointments and reservations in real time using your management software.

Paperclip is one of the UK’s leading telephone answering companies.
We recognise, however, that telephone answering is new to many of our clients.

We work together with the client, providing the help and the guidance to ensure you get the most from our services.

What is right for you at set-up is likely to evolve as your relationship with us grows. We continuously monitor usage trends and call statistics and advise you how to get the most value from the services we deliver for you.

We are proud of our record of building long-standing relationships with clients. This may seem counter-intuitive, but most of our clients don’t actually buy telephone answering: they are typically seeking to resolve a more fundamental business challenge.

You may have invested in marketing but are failing to capture the sales calls it has generated; you may promote customer service but find yourself unable to take the booking, make the reservation or confirm the appointment; you may simply be
drowning in stress, finding yourself with little time to take your business in the direction you want it to go.

We have the answers that can help you overcome these challenges.

Finally, we love what we do. Our clients enjoy working with us. We look forward to working with you.