Telephone Answering Services
Telephone Answering Services
Never miss a business call again!
The telephone answering needs of each Paperclip client are unique. We work with you to understand your culture, systems and processes, so that we can tailor our telephone answering to your specific requirements. We become part of your team.
Your clients will be delighted their calls are answered quickly and effectively. You will know all your sales opportunities are captured. Nuisance marketing and sales calls are filtered out…but only if you ask us to do so. Paperclip offers call answering services across the UK.
Want to find out more? Let Paperclip call you today
The types of Call Answering we provide
Listed below are brief summaries of the Telephone Answering Services we deliver here at Paperclip
Message Taking
Your time is an invaluable and limited resource. Paperclip gives you space to concentrate on what you do best, to use your time productively.
We can filter your calls. You speak to the people who are important to you; we divert the time-wasters.
We can take messages. Your clients are happy and you are able to prioritise current and prospective customers.
We flex to meet your requirements. We can simply cover peak times, or provide a complete reception service for you…and any variation in between.
Key Features
- Never miss a call
- Provide a consistently high level of service
- Call back when its best for you and your client
- No missed sales opportunities
- Stand apart from your competitors
Reception Services
Reception services are all about service and personalisation. Specific instructions for different call types; unique call handling for different departments or members of staff.
We can provide your full telephone reception service, leaving your team free to welcome visitors and complete tasks without interruption. Alternatively, we can cover over lunch, during peak times, or outside normal working hours.
The choice is yours!
Key Features
- Never miss a call
- Provide a consistently high level of service
- Call back when its best for you and your client
- No missed sales opportunities
- Stand apart from your competitors
Your FAQ Services
The nature of your business may result in repeated questions of a similar nature from your clients and prospects: lead times; pricing; opening times; product and service queries…and more.
As the first point of contact, Paperclip can deal professionally with these enquiries. No recorded message; no voicemail: simply an immediate, consistent and human response fine-tuned to the specific needs of the caller.
Key Features
- Frees up your time and your team’s time.
- Consistency and professionalism
- The essence of customer service
- Stand apart from the competition
Helpdesk Support
Many of Paperclip’s clients supply products that benefit from helpdesk support: computers, white goods, power tools…and more.
Paperclip can act as your helpdesk. We log you client’s call, take details of the problem, prioritise. In some cases our clients train us to provide basic ‘Level One’ support. By eliminating simple problems and false alarms, Paperclip allows you to focus on the urgent calls: the ones on which your reputation is built.
Key Features
- Customer receives immediate support
- Resolution of simple problems
- Identification of ‘false alarms’
- Escalation of urgent calls
Paperclip Testimonials
Adam Glossop,
Quad Computer Services
Amy Stephenson,
Human
Chris Sellars,
Banner Jones Solicitors
Blogs to help get the most from Telephone Answering services:
- Simply answering these ten questions will help you get the right answer from telephone answering services
- Telephone answering services and your ‘moment of truth’
- Why good customer service is critical and how telephone answering services can help you achieve a customer service step change
- It’s a dog’s life! Why kennels need telephone answering services
” We’ve worked with Paperclip nearly 4 years. We see them as an integral part of our overall service, they ensure all our calls are answered professionally even when we can’t. Highly recommended. “
Nigel Short, Voot