Administrative Assistance

 

Hands up if you love admin? We do!

In addition to supporting our clients’ telephone answering and digital communications, Paperclip also provides administrative assistance and support. It’s one of our core skills,

Credit control, invoicing, mail fulfilment…and more: we give you the space to concentrate on what generates income and growth for your business.

Try us. Call us now on 01246 418 181. The care and attention to detail we show when taking your call is the care we’ll give to your administrative tasks.

 

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Digital Communications Support

The digital revolution has changed the way we communicate with our clients. We can email, text, message. There are contact forms, review sites, live webchat.

Paperclip has evolved to look after your digital and online communications as well as your phone requirements.

We can filter your emails, your texts and your online messages. We can respond on your behalf on agreed topics. We minimise disruption; you are free to prioritise and focus on what is important to your business.

We personalise our services to meet your specific requirements. You are in control.

Features
  • Active online engagement with your clients
  • Congruence of your brand, digital presence and standard communications channels
  • Prioritise what is important to you and your clients
  • No missed sales opportunities
  • Stand apart from your competitors

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Social Media Accounts

LinkedIn , Twitter, Facebook, Instagram, Pinterest, blogs…and more: Paperclip manages your social media accounts to ensure your brand and your messages are fresh in your clients’ minds.

We work with you to understand how your social media strategy supports your business goals. You can create the content, or we can write it for you. We work with a network of specialist content writers if you need in-depth content creating. We can also put you in touch with videographers to shoot video footage.

Features
  • Optimise your social media activities
  • Improve your social media ROI
  • Consistency and regularity of content

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Your Online FAQ service

The nature of your business may result in repeated questions of a similar nature from your clients and prospects: lead times; pricing; opening times; product and service queries…and more.

As your online point of contact, Paperclip responds quickly and professionally to these enquiries. If needed we can attach standard documents, instruction sheets, video clips…and more, We can also direct your clients to the relevant pages on your website. Paperclip provides an immediate, consistent and human online response fined-tuned to the specific needs of the enquirer.

Features
  • Frees up your time and your team’s time.
  • Consistency and professionalism
  • The essence of customer service
  • Show you value online interactions; stand apart from the competition

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Online Bookings, Orders, Appointments…and more

Depending on the products or services you offer and the communication channels you use, your clients may want to make a booking online, fix an appointment online, place an order online. Paperclip can administer these online channels for you.

Automation is great for efficiency, but poor at handling complexity. We can resolve complexity for your clients either online using webchat or over the phone.

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Features
  • You are free to focus on service delivery
  • Requests are resolved without delay
  • Complexity is embraced
  • Delighted customers

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Online Helpdesk Support

Many of Paperclip’s clients supply products that benefit from helpdesk support: computers, white goods, power tools…and more.

Paperclip can act as your online helpdesk. We log your client’s online query, take details of the problem, prioritise. In some cases our clients train us to provide basic Level One support. By eliminating simple problems and false alarms, Paperclip allows you to focus on the urgent messages: the ones on which your reputation is built.

Features
  • Customer receives immediate support
  • Resolution of simple problems
  • Identification of ‘false alarms’
  • Escalation of urgent messages

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Credit control

It’s a cliché but it’s true: turnover is vanity, profit is sanity, cash flow is reality.

Paperclip can work with you to ensure that your debts aren’t allowed to get out of hand. We can escalate credit control in line with your instructions: an initial email; follow-up phone calls; a formal letter.

We are polite, professional and resolute.

Features
  • Get cash back into your business
  • Maintain good relations with your clients
  • Tailored approach in line with your instructions
  • Identify potential bad debts in time to take action

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Client Care & Outbound Calls

Paperclip is just like your business. We understand that retaining existing happy clients is more cost-effective than finding new ones: although both is good!

Simple client care calls are such an easy way of keeping in touch with your clients and making them feel valued. They also help you to pick up on potential problems and opportunities.

Outbound calls can also update your clients on your latest news, collect market research data and – importantly – keep your client database clean and up-to-date.

A happy client is a profitable client. A happy client will refer you to associates and friends.

Features
  • Bespoke projects or regular calls
  • Identify commercial opportunities
  • Nip potential problems in the bud
  • Keep your database clean and up-to-date
  • Happy clients; profitable clients; referrals.

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Telephone and Client Service Training

Every Paperclip team member receives two weeks of telephone and client care training before they speak to your clients on your behalf.

We can provide your staff with an engaging and memorable learning experience. Learn true customer engagement from the experts.

Features
  • Training tailored to your requirements
  • Interactive and engaging learning experiences
  • Learn from the experts

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Mail Fulfilment

Do you have a newsletter that you post out to clients? Does the sector you work in require clients receive formal documentation packs?

Mail fulfilment is the formal marketing term for putting documents in envelopes and posting them! We take your client mailing lists, cleanse them, create labels, print out letters, put documentation in envelopes and post them. It’s simple, but if you don’t do it regularly like we do it can be time-consuming and distract from core activities.

Let us provide you with a fulfilling service!

Features
  • Efficient and systemised processes
  • Databases, labelling, printing, postage, tracking, follow-up
  • Focus on your core activities

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“We have been working with Paperclip for over a year and we have been delighted with how they have seamlessly integrated into the business. We have been impressed with their level of professionalism and are considered by customers as part of the integral operational team of the Chamber which is testament to this.”

Dominic Beck, Barnsley & Rotherham Chamber of Commerce