There are numerous reasons an organisation may need short to medium-term call answering support
Maternity Cover
As a mother of two children, I appreciate only too well the benefit of being as healthy as you can be at birth, and the importance and joy of bonding with your child in the first year of their life. As a business owner, I also recognise that accommodating maternity leave requires plenty of advance planning. Holiday Cover
After almost 18 months of lockdown and restrictions, most people are looking forward to a well-earned holiday. If you are a business owner or senior manager, however, holidays are a double-edged sword. How do you keep your business operating effectively with fewer staff and constant changes? Temporary Reception Services
Sudden illness, an incapacitating injury, a spike in demand with all hands to the pump: all these could lead to a requirement for temporary reception cover.
Paperclip provides temporary telephone answering cover for businesses, large and small
One way of ensuring you don’t miss any opportunities and maintain customer service is to use Paperclip to provide all or some of your reception and administrative functions.
With telephone or call answering, calls (landline and/or mobile) are diverted to the Paperclip team. Your organisation’s details ‘pop’ on the Paperclip team member’s screen and they answer the call as a member of your staff. The greeting is agreed with you before the temporary cover is switched on, so you can maintain the consistency of your customer journey and customer experience. You can divert all calls to Paperclip (‘full divert’) or opt for a ‘delayed divert’, where your staff are given, for example, ten seconds to answer the call before it is answered by Paperclip on your behalf.
With standard maternity, illness or holiday cover, the Paperclip team takes a message and then forwards it to you or a nominated member(s) of your staff. The message can be sent to your mobile, to the phone of a colleague(s), or to one or more email addresses.
It’s not just call answering; Paperclip offers clients a huge range of service enhancements
Paperclip offers a huge range of options with regards to what is done with the call once it has been answered. As well as a simple message, the Paperclip team can add data to your management software and/or CRM in real time whilst they are on the phone. This is a service particularly valued by Paperclip’s health professional, estate agent and solicitor clients, where we often enter data directly into their appointment systems and diaries.
There are many other services related to telephone answering that Paperclip is able to provide: answering FAQs, helping your customers through online ordering, collecting data that makes your follow up process easier and more. These are covered in our brochure which you can download from our website.
The following Paperclip blog articles may also help:
- 14 things you may not know about telephone answering
- Why organisations choose telephone answering services
Paperclip provides admin cover across maternity leave and over holidays
Paperclip’s ‘front of house’ services such as call answering and reception services ensure your organisation won’t miss any calls, capturing every sales opportunity and ensuring customer service doesn’t slip. Our ‘back of house’ admin support services provide you with additional admin capacity so that the day-to-day functionality of your organisation is sustained over the holiday period, during maternity leave or any other temporary reception and admin support requirement.
The list of admin support activities we provide for clients during the summer holiday months and across maternity leave is almost endless. Some of the more common services include mail fulfilment, credit control, data cleansing, diary management, email filtering and customer care calls. There is further information on our admin support capabilities on our client-care page.
Every Paperclip client journey starts with an open discussion of the challenges they face, and what they want to achieve
Paperclip has a wide range of clients that come to it for temporary reception cover, holiday cover or maternity cover. The one common theme is that their Paperclip journeys all started with a discussion of the challenges they faced. From this, we were able to design temporary cover to meet their specific requirements.
For an initial chat, call us on 01246 418181. We’re ready to answer your call!
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Hi, I’m Anne Batty, Managing Director of Paperclip. I am passionate about customer service. I believe enduring relationships are built on being open, transparent and trustworthy.
I love questions. So, if you have a question relating to telephone answering – pricing, technical, scope and more – I would love to hear from you at anne@paperclip.co.uk or 01246 418181.
Paperclip’s clients enjoy working with us. I know you will too.