We are living through extraordinary times: home working, self-isolation, restricted contact. In such circumstances, your phone is a critical business tool, a lifeline.
Here are just some ways in which you can make the most of your phone system and stay in touch with colleagues, clients and suppliers.
Your phone system
- Your phone system may be far more flexible and adaptable than you think.
- It is worth speaking to your telecoms provider and asking about rerouting and other advanced features.
Zoom and Skype
- We are happy to share Paperclip’s internal standard operating procedures (SOP) for using Zoom and Skype video conferencing. Video conferencing is not face-to-face, but it’s a really strong alternative.
- Contact us on 01246-418181 and we will email them to you
Working from home
- If key members of your team are working from home, and you are using a telephone answering service like Paperclip, you may wish to amend your instructions to your provider.
- For example, you may want to divert calls to home or to mobile numbers.
Closing your premises
- If you take the decision to close your premises you may no longer have a reception facility.
- One option could be to divert all incoming calls to a telephone answering service provider like Paperclip and for them to act as your default reception, patching calls through to your team’s mobile or home numbers.
Adding new FAQs
- Coronavirus, at the very least, may impact on the way you deliver your services or products to your customers.
- It is important your reception team or your telephone answering provider are aware of any changes so they can pass on the information to callers.
Outbound support calls
- You may want to call your clients to advise them personally of any changes you are making to the way you do business. Your telephone answering service provider can do this for you.
- Paperclip’s team is trained to make outbound customer service calls.
New ways of doing business
- Your business may be able to switch service delivery to an online platform e.g. the delivery of careers advice to students.
- Adding live chat to your website may be an effective way of communicating with existing and prospective customers.
- If you would like to discuss the practicalities and service implications of implementing live chat please call us on 01246 418181. We may be able to help you avoid some of the potential pitfalls.
Your questions
- If you have any questions about how you can make the most of your phone system, or the ideas outlined above, please call us on 01246 418181 or live chat with us via the Paperclip website: paperclip.co.uk.
- We will do our best to help you. If we can’t help, we will put you in touch with someone who can.
Stay healthy. Stay Safe. Stay in touch
The Paperclip Team
You may also enjoy reading
- Telephone Answering Services – Moment of Truth
- Why doesn’t your business use call answering services?
- Should virtual assistants offer telephone answering?
- Business challenges resolved: transforming fixed costs to variable costs
Hi, I’m Anne Batty, Managing Director of Paperclip. I am passionate about customer service. I believe enduring relationships are built on being open, transparent and trustworthy.
I love questions. So, if you have a question relating to telephone answering – pricing, technical, scope and more – I would love to hear from you at anne@paperclip.co.uk or 01246 418181.
Paperclip’s clients enjoy working with us. I know you will too.